University Student Services

About the Position

Meridian University is seeking an individual experienced in customer service and the specific nuances of higher education. This role involves both process management and case management in the context of supporting graduate-level students throughout their academic journey.

Classification: Full Time
Base Working Hours: Monday-Friday, 8:45am-5:15pm Pacific Time
Location: Onsite at Meridian University's Bay Area Center in Petaluma, CA
Benefits: Medical, Dental, Vision, Life, 401(k), PTO, Sick Time, Paid Holidays

Key Responsibilities

• Conduct video, phone, and email engagement in the context of supporting graduate-level students throughout their academic journey.
• Review student adherence with eligibility and continuation requirements.
• Award and process student financial aid.
• Perform research, draft informative content, and maintain documentation regarding topics such as fieldwork, compliance, academic success, student records, and financial aid.
• Manage and ensure the ongoing success of processes.
• Liaise with third party administrators.

Required Qualifications

• Bachelor's degree or higher
• Administrative experience
• Proven experience handling complex and high-stakes customer service cases
• Excellent written and verbal communication skills
• A sense of initiative and exceptional diligence
• Familiarity with CRMs or ticketing systems
• Interest in working on site

Preferred Qualifications

• Master's degree or higher
• Experience supporting university-level students
• A background in psychology, education, business, coaching, or leadership
• Experience working in a start-up or small team setting
• Familiarity with Salesforce
• Familiarity with Microsoft 365 programs (Outlook, SharePoint, Teams, etc.)

Meridian’s Team Culture

The teamwork culture the University aspires to can be described as ‘no ego’ and ‘drama free.’ Successful Meridian team members are self-starters who manage their responsibilities well asynchronously and work within their teams with a focus on accountability. Team members at Meridian continually look to improve processes and are eager to jump in to performing the work required to reach or exceed goals.

About Meridian University

Founded more than 30 years ago, Meridian University enrolls students globally in its unique, hybrid and 100% online graduate degree, certificate, and public programs. The University offers master's and doctoral programs in Psychology, Education and Business with diverse concentrations available within each of these programs.

Meridian graduates engage in varied professional contexts that include coaching, psychotherapy, organizational development, facilitation, social healing, social entrepreneurship, and transformative leadership. The University’s integrated, innovative curriculum is designed to be experiential and transformative.

Meridian University’s facilities include the Los Angeles Campus, San Francisco Bay Area Center, and additional centers outside of California.

How to Apply

A cover letter and resume are required. In your cover letter, speak to your alignment with Meridian’s vision and mission as well as your skills and capacities relevant to the role description and qualifications.

Please do not call, email, or drop in regarding your application. We cannot respond to all applications due to the volume received.

Meridian is committed to diversity across all criteria-of-difference in its staff, faculty, and students through affirmative hiring policies and practices as well as global availability of positions and educational offerings.

Application and Onboarding Process

Phase 1: Interviews

1. Select applicants are invited to a 15-minute, video-enabled, initial interview.
2. Top candidates are invited to a 30-minute second interview either in person at one of our locations or by video conference depending upon the location and scope of the position.
3. Final candidate(s) are invited to a stage of mutual diligence in which both the candidate and the University verify there is a mutual good fit. Candidates will have the opportunity to review various structure and culture materials to gain a sense of how Meridian operates, and this stage may also include assessments tailored to the job requirements.

Phase 2: Project-Based Contract

1. After the mutual diligence stage, if there is a mutual interest, candidates are offered the opportunity to participate in a paid multi-week contract where they will contribute actual work.
2. After a successful set of project deliverables, candidates are extended a written full-time onsite offer for their review.

Phase 3: Onboarding

1. On their first day, full-time team members are assigned an onboarding manager and are given access to a role-specific checklist which acts a guide through Meridian’s four-week onboarding process.
2. In their first week, team members onboard into technical and facilities systems and otherwise learn how to engage as a Meridian team member. They also begin ‘process management’ work and deliver real results.
3. Over their second, third, and fourth weeks, team members complete the onboarding process.

Meridian University reserves the right to deviate from the process above in certain circumstances related to specific role recruitments or recruitment needs.